upGrad Learning Centre Pune : UG-09 (05 Feb 2024) Cognizant Hiring for Freshers - RECRUITMENT DRIVE

Recruitment Drive – "Cognizant" Hiring for Fresher | Approx. Package: Upto Rs. 3,50,000/- Per Annum - 2021, 2022 , 2023 Batch

Greetings from upGrad Offline Learning Center, Pune

NOTE: This Recruitment Drive is entirely cost-free for all eligible and interested candidates.

Recruitment Drive by – Cognizant

Position 1: Process Executive- Google Cloud

Job Location: Hyderabad

Position 2: Process Executive- Google Ads

Job Location: Gurugram, Delhi NCR

Experience: Fresher

Approx. Package: Upto Rs. 3,50,000/- Per Annum

Job Type: Full Time

Educational Criteria:

Position 1: Process Executive- Google Cloud

Role & Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Flexibility to work across multiple rotational shifts/night shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Key Skills and Experience:

Strong awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.

Position 2: Process Executive- Google Ads

Role & Responsibilities:

We are seeking a Google Adwords specialist to provide support through Chat, phone and email on various processes, policy, billing, and other Google Adwords account related issues.
The ideal candidate will have a working knowledge of Google Ads and Google Analytics.
The candidate will help Google advertisers improve returns on AdWords and Shopping via technical implementation and consultation that includes setting up campaigns and tracking tools, and best practice sharing.
Place outbound/receive inbound calls to your specific clients.
Assist advertisers in code implementation/campaign setup – provide a relevant and effective solution, create a memorable experience.
Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with organization goals.

Deadline to Apply: Wednesday, 07^th Feb 2024 till 11.00 AM (The profiles won’t be considered after the deadlines)

How to Apply: https://forms.gle/7yF2dwX21mL5Ua9h6

Regards,

upGrad -Offline Learning Center, Pune

Address: upGrad Offline Learning Center, 502, Kotibhaskar Business Court, Opp. Karishma Society, Off Karve Road, Pune

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upGrad Learning Centre Pune