upGrad Learning Centre Pune : UG- 67 (21 Nov 2024) Recruitment Drive- One of the leading MNC

Recruitment Drive- One of the leading MNC | Hiring for “Technical Support Executive” as Freshers | Approx. Package: Upto Rs. 3,00,000 Per Annum.

Greetings from upGrad Learning Support Centre, Pune

NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates. Refer your Friends also.

Company Name: One of the leading MNC

Position: Technical Support Executive

Experience: Fresher

Job Location: Pune

Approx. Package: Upto Rs. 3,00,000 Per Annum.

Job Type: Work from Office

Educational Criteria:

Job Description:

Provide first-level resolution to the customers
Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly,
Showing empathy and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up to date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and up skilling programs to enhance technical and customer service skills. Must adhere and non-negotiable
Excellent in communication
Need to complete specific and dedicated training programs set by the

Roles & Responsibilities:

Additional certifications in customer service/up skilling Service Desk JD excellent communication skills to attend/resolve client issues on
calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms
and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value

Skills Required: Troubleshooting, Service Desk, Service Now, VPN knowledge,
SQL, MySQL, Ticketing tools (e.g. JIRA), Outlook

Deadline to Apply: Friday, 22nd Nov 2024 till 11:00 AM (The profiles won’t be considered after the deadlines)

How to apply: https://forms.gle/S6NrbN7UZhMT4mCy8

Regards,

upGrad Learning Support Centre, Pune

Address: upGrad Learning Center, 502, Kotibhaskar Business Court, Opp. Karishma Society, Off Karve Road, Pune

Instagram: https://www.instagram.com/upgradofflinepune

upGrad Learning Centre Pune