Greetings from upGrad Learning Support Centre, Pune
NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates.
Company Name: Naaptol Online Shopping Pvt. Ltd.
Position 1: Monitoring Executive
Position 2: Desktop Support Engineer
Experience: Fresher
Job Location: Rabale, Navi Mumbai
Approx. Package: Upto Rs. 3,00,000/- to 3,50,000/- Per Annum
Bond: 02 Years
Educational Criteria:
- BE / BTech / BCA / BCS / BSC / MCA / MCS / MSC (CS / IT Branch only)
- No Passout criteria & Percentage criteria.
Position 1: Monitoring Executive
Job Description:
- Basic knowledge of Networking and hardware.
- Understanding of basic website check in check out flow.
- Deployment and support of the tools in use to monitor systems and applications
- Perform administrative tasks from the Operation Manager console, provide application support multiple monitoring platform, create, and maintain monitoring and notification rules.
- Review system monitoring tools console security and reviews.
- Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
- Run daily maintenance checks, running DB queries, upgrading agents to the latest versions and verify-update configuration when needed
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
Industry Preferences: Basic Hardware and Networking Knowledge
Position 2: Desktop Support Engineer
Job Description:
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals.
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Assist in the setup, configuration, and maintenance of user accounts and systems.
- Perform regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance.
- Manage and deploy software updates, patches, and antivirus software.
- Troubleshoot and resolve issues related to printers, scanners, and digital signature devices, including setup, connectivity, and software compatibility.
- Install, configure, and replace hardware components as needed.
- Manage hardware inventory, including procurement, allocation, and decommissioning of equipment.
- Troubleshoot and resolve basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.
- Assist in the setup, configuration, and troubleshooting of network devices, including routers, switches, and wireless access points.
- Provide support for VPN setup, remote access, and related security protocols.
- Diagnose and resolve IP conflicts, network speed issues, and connectivity drops to ensure stable network performance.
- Maintain an up-to-date inventory of all software licenses and applications installed on end-user devices.
- Ensure compliance with software licensing agreements and manage software deployment across the network.
- Document software versions, installation procedures, and update schedules.
- Maintain detailed records of support requests, troubleshooting steps, and resolution processes.
- Document common technical issues and solutions in a knowledge base to assist end-users.
- Provide technical guidance to users, including basic training on software applications, digital signature usage, operating systems, and security practices.
- Assist users with file backups, software installation, and other IT-related tasks.
- Work closely with other IT teams for escalated issues and infrastructure projects.
- Collaborate with vendors for warranty repairs, technical support, and equipment replacements.
- Perform quarterly system health checkups to ensure optimal performance of IT infrastructure.
Skills Required:
Technical Skills: Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools.
Soft Skills: Excellent problem-solving abilities, strong communication skills, and customer-oriented mindset.
Additional Skills: Basic knowledge of Active Directory, MsOffice, WPS ITIL practices, and software inventory management is a plus
Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
Deadline to Apply: Tuesday, 17th Dec 2024 till 11.00 AM (The profiles won’t be considered after the deadlines)
How to Apply: https://forms.gle/jrz3z8EzgotW2vU17
Regards,
upGrad Learning Support Centre, Pune
+ 91 70 30 105 105 | www.upgrad-actima-pune.com | Google Map: https://maps.app.goo.gl/ekzM9PxacYt5YUbH7 |
Address: upGrad Learning Center, 502, Kotibhaskar Business Court, Opp. Karishma Society, Off Karve Road, Pune
Instagram: https://www.instagram.com/upgradofflinepune
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